| 2010 Elective Sessions |
Revitalize the Customer Experience.
Be sure to check back often, as we will be continually adding more exciting sessions!
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Super Sessions
The Super Sessions as in 2009 will be a process combination of an: elective session, panel discussion, round table, birds of a feather and demonstrations. Short presentation will be made by selected panel members, other IRUG associate members, with a topic focus - from a different perspective. The panel will also feature retailers and an outside expert. There will be two Super Sessions for 2010.
Mobile retail management - information anywhere, anytime:
Managing information anywhere, anytime – “ Revitalizes” the consumer experience, improves associate productivity and maximizes supply chain efficiencies. Managing on the move, instead of from behind a desk, gives customers on-demand access to product information as they shop, provides accurate accounting for stock, reduces shrinkage and provides on-hand availability meeting customer demand and enables checkout lanes to move quickly and efficiently.
Motorola will be conducting a 2010 “Super Session” addressing mobility. Working with leading retailers, Motorola has delivered retail mobility solutions that drive measurable results from the warehouse to the sales floor associate into the hands of the customer. Using mobility solutions, retailers can more effectively respond to customers’ needs, speed transactions, reduce the time-to-checkout, and accurately communicate with back-end systems and maximize cross-sell opportunities.
IBM will provide their vision on how technology is changing the customer experience, through technologies such as mobile, self checkout, digital merchandising solutions and others.
Deep Dive Sessions
The deep dive sessionS are being added to the 2010 agenda, approximately 4 to 5 of them, will provide the presenter with additional time to cover a detail topic of broader industry relevance. The topics will be covered in depth, addressing technical issues, business cases, ROI, technology and experiences. Deep Dive sessions will allow more time for open and meaningful discussion and exchange.
Shootout at the OS Corral
The Texas Hill country might have been home to real-life cowboy shootouts in its colorful past, but for today’s retail store environments, the term takes on new meaning. This session is about operating environments for stores — Windows, Linux, 4690, and even DOS. What makes one platform better or worse than the next? Should you migrate to one or the other, and if so, which one, why, when and how? What implications should you consider: application support, security considerations, future needs, ability to manage? Join a lively panel of technology cowboys as they face off and take their best shots at one environment vs another. You can “draw” your own conclusions!
Coupon Hoedown
This session will roll faster than a good old Texas Hoedown — but without the blisters! It covers coupons, a topic bigger than the Texas sky. This panel-led discussion will explore the current technology of coupons used in today’s retail environments — including paper, electronic, mobile, in-store and manufacture coupons — as well as the future of coupon technology, from scanning coupons on mobile phones to offering in-store promotions from brick-and-mortar and e-commerce venues. If you are currently using coupons or are looking to implement coupons in near future you should consider joining our panel of coupon experts as they dance around this lively topic. Hats and boots are optional!
Reach for the Clouds, Partner
Cloud Computing, which effectively lowers IT costs for retailers, is an emerging computing model by which users can gain access to their applications from any location, through any connected device, making the infrastructure transparent to the user. As retailers move to achieve the benefits of cloud, ARTS has published a white paper on Cloud Computing that provides guidance on alternative implementations such as public and private clouds, selecting high return on investment applications and satisfying security and privacy requirements.
Cloud computing allows retailers to access new IT services on an as-needed basis while paying on a per-use basis. Furthermore, cloud computing is also driving efficient usage of in place infrastructure resources. At the application level, services made available through cloud computing are best delivered through a service oriented architecture (SOA) that it simplifies integration and reuse of business services as described in the ARTS SOA Blueprint released in January 2009. Retailers today are beginning to take advantage of cloud computing and SOA by creating a more efficient infrastructure to deliver the business services needed and providing services to the level of user demand.
Attend this session and learn from those that lead the development of the ARTS Cloud and SOA whitepapers - how you too can increase customer satisfaction at lower costs but implementing Cloud in a SOA infrastructure.!
PCI
Texas Dust Bowl or Fresh Profitable Perishable
When it comes down to it there is a large difference between “great” and “not so good” perishables, and we all know in Retail Grocery, that perishables play a large role in where the consumers will shop. On the great high plains of the Texas Panhandle we see extremely large tracts of land with not a place to plant a single carrot, but in the new world of PC based, Customer and Clerk facing high resolution, interactive scales we see fertile opportunity.
The customers are not only noticing a change in store based technology they are almost demanding it. If you believe that “a scale, is a scale, is a scale” and all perishables are equal, then maybe the Texas Panhandle is the best option for you, if you feel you need “growth, increased sales, high productivity, with a lower carbon footprint” then maybe the lush green backdrop of a San Antonio Sunset is for you.
Join us and see what the future of FRESH really looks like.
PCI
Regulatory Governance
Elective Sessions
Elective Sessions - as in the past will be presented by IBM, Associate Members and retailers. As in 2009, there will be approximately 30 sessions. The elective session will be about 45 minutes, covering a large spectrum of topics of interest to the retail membership and associates.
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101 Things I Learned about Retail Systems Architecture
This session provides a perspective for retail leaders on information systems architecture for efficiency, performance, flexibility, and long life.
This session provides a perspective for retail leaders on information systems architecture for efficiency, performance, flexibility, and long life. Today’s economic downturn and uncertainties make getting the most out of IT systems more important than ever. Systems must weather the economic storm and respond rapidly to shifting consumer demands and expectations.
Systems architecture is a fluid concept but essential for intellectual control. Not all architectures and methodologies are equal and not all are fit to purpose.
This session will provide a framework for making better technology decisions and implementing better systems - whether creating your own or integrating a vendor.
Hollis Posey, Chairman and COO, Next Retail Group
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Why the CIO led a Multichannel Loyalty Implementation at Godiva
Godiva Chocolate Rewards Club, a multichannel Loyalty program was implemented this past year. A unique aspect of the implementation was Godiva’s CIO/VP; Mike Giresi was chosen to lead the project. Why an IT person? Come discover how IT, Marketing, Retail Operations and the consumer truly teamed up to design a loyalty program customer’s wanted. The results, as of January 1, speak for themselves. Godiva has signed up over 1.5 million customers versus the original goal of 400K. Also hear about how social media and in store training tools, used in conjunction with the loyalty program, is satisfying Godiva customer’s chocolate cravings.
Les Jones, Sr Project Manager - IT, Godiva Chocolatier
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Are You Ready for Mobile Bar Codes?
Your competitors just may be. Join this session, presented by the bar code solution experts at Honeywell, to learn all you need to launch a mobile bar code initiative to drive increased sales. This session will provide information on the state of the industry and the technology required to capitalize on this trend in mobile marketing.
Mark Hernandez, Sr. Product Marketing Manager, Honeywell Scanning & Mobility
Payment Security Strategies for Retailers
This session will present the current regulations and compliance retailers must meet in order to be truly PCI compliant. There will be discussions on PA-DSS, PCI-DSS, PCI PED, “end to end” encryption, and Remote Key Injection and the impact on the retailers Point of Sale environment.
Lloyd Baylard, Vice President, Hypercom
Retail Payment Strategies to Counter Fraud
Dave Mahr, Senior Director, Business Development, ST&J Retail
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How to Automate the Retail Replenishment Process and Manage Inventory
When implementing automated store ordering, retailers face issues like processing considerable amounts of data, integration in complex IT-environments, long implementation cycles, operational risks, undefined TCO, etc.
Integrating with InfoSphere Warehouse, SAF RetailSuite is a highly optimized, pre-configured and fully scalable software appliance which accurately predicts upcoming demand and replenishes inventory automatically.
Scaling automated replenishment to their business needs, retailers consequently increase sales, reduce inventories and prevent out of stocks, all at once – at a fraction of the costs, streamlining operations and reaching fast-paced ROI.
The experience shows: retailers having their inventories and replenishment processes under control are more profitable and competetive than those that don't.
Kevin Stadler, Vice President Sales and Marketing, SAF AG & Kitman Cheung, IBM
Mobile Point of Sale - are you ready for it?
In this session we will explore the customer benefits of deploying a mobile point of sale / Line busting solution in your store environment. This session covers examples of features and functions, sample deployments (pro’s/con’), and review of “how it is done” to make such projects successful. This session also covers future trends of specific hardware (ex: iPhone/Android devices) and how/why they make sense in-store.
Sandeep Bhanote, CEO, Global Bay Mobile
Operational Effectiveness: Front-End and Cash Office Operations
Learn how to achieve operational excellence in front end and cash office operations by implementing best practices in a variety of areas, including labor management, shrink management, and process improvement. Experts will also discuss how to make the most of cash on hand by making informed decisions about bank deposits and armored car pickups, plus what role IBM-integrated technologies can play in managing the cash office.
Casey Lintner, EVP, Consulting Services, Balance Innovations
Profit from Cash-Room Automation and IBM POS Integration with Safe
Learn the modern way to utilize current technology to automate the cash room, eliminate cash room employees, eliminate cash shrinkage and get immediate over/short reports by integrating the POS to the Intelligent Safe. No more manual money counting. You will gain a tremendous profit by implementing the latest in cash room technology.
Ed Grondahl, EVP Global Sales, Tidel Engineering, LP
Retail Sales Tax Automation – A Key Element of Your Technology RoadMap
This session will present examples of Retailers who have successfully utilized Vertex Technology in combination with IBM Systems to replace manual elements of sales tax management and enhance their bottom-line performance. Most companies hold reserves for sales tax penalties - often the result of a breakdown in manual processes used to generate standard and exception rules within more than 7,000 taxing jurisdictions. Vertex’s Retail Solution is the centralized tax platform in your enterprise technology strategy to integrate and drive the benefit of Vertex’s tax rate, rule, and holiday updates directly into your IBM POS systems. This IBM and Vertex partnership boosts your organizations bottom-line by reducing cash outlays and reserves for needless penalties.
John Cowan, Director of Retail Solutions Practice, Vertex Inc.
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Mobile Payment in the US Retail Market
Mobile Payment- What is it? Is it an opportunity for retailers? Does it have an ROI? What are the contributing enablers? What are the complicating factors? In this session, we’ll explore the mobile wallet, as it pertains to retailers. It’s a big market potential, but is it ready? Whether it is mobile online, or a proximity payment in the store, what does a retailer have to factor into the organization to realize the quickest benefits? What is the value chain and the partnership model for a retailer? Join us for a rousing session to explore this emerging technology!
Michael Hess, President, Tech Global Partners, Inc.
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Business Analytics
IBM
Building a Dynamic Infrastructure for Retail: The IBM Sure Operating Environment
The Sure Operating Environment (4690) strategy for Retail, unveiled during NRF last year, defines IBM's dynamic, business-aligned store infrastructure that improves service, reduces cost and manages risk. Join Gregg Margosian as he describes recent updates and upcoming enhancements that deliver lower TCO and a superior customer experience, including accelerated support for power management and virtualization, as well as application integration enabling customer data to be moved instantaneously on the display between legacy and new solutions.
IBM
Cross-Channel/Consumer Centric/Consumer Mobility
Join this session to hear how IBM can help you develop and execute a strategy to deliver a compelling customer experience throughout each touch point of their multi-channel shopping process. In this session are goal is to answer many of your questions around consumer mobility and how it will take shape in the retail industry. We will discuss mobile market trends, key challenges, emerging technologies, and the various mobile shopping models. We will discuss how you can leverage a next generation e-commerce platform as a cross-channel customer interaction platform.
IBM
Enhancing the In-Store Shopping Experience with Self-Service
Learn how to focus your in-store self-service strategy and solutions to capture the projected $1 Trillion in consumer spend through self-service kiosks by 2011. Will you be ready? Learn why self-service -- through kiosk and self-checkout solutions -- should be a vital part of your future store strategy. Hear more about the innovative solutions that IBM and its Business Partners provide to enhance the shopping experience through customer-centric self-service solutions; seamlessly integrating store processes and data across multiple consumer touchpoints.
IBM Retail Store Solutions
IBM Loss Prevention - Dramatically Impact Shrink at the Point of Sale and Self Checkout
The costs of shrink in this economy are steadily climbing for retailers, despite an increase in technology solutions and process changes in the store. An alarming fact is that both employee fraud and front end operational losses represent a growing percentage of the losses. Using IBM Loss Prevention solutions, retailers can enhance their existing environment to effect dramatic reductions in shrink and loss prevention at Point of Sale and Self Checkout.
IBM Retail Store Solutions
IBM SurePOS Hardware Update - NDA
IBM
Loyalty / Promotions
IBM
Reduce Costs of Managing Retail Systems with Improved Service Management
Learn how IBM Systems Management can reduce costs and provide the visibility, control and automation for store operation success:
- Deploy new store technologies rapidly with standard based infrastructure
- Monitor and manage infrastructure resources as well as all store devices
- Provide Asset Lifecycle Management through Datacenter class management tools
- Maintain services across operational boundaries through integrated processes and systems
IBM Retail Store Solutions
Retail Innovations in Research
Myron Flickner, IBM
RSS Fuel Solution Integrates Your Customers' Experience while Expanding Your Retail Sales
Fuel sales can help traditional retailers build customer loyalty through unique and high value cross-promotional offers. Likewise, fuel retailers are expanding their consumer offerings to include products and services which have been the domain of big box and segment based retailers. Tight integration of fuel and POS enhances the customer experience while expanding retail sales.
IBM Retail Store Solutions
Secure Transaction / Payment Gateway
PCI compliance is critical for all retailers. Learn how Payment Gateway can help Retailers grow globally while meeting payment compliance standards.
IBM
Self Checkout Solutions Update
IBM continues to evolve our family of self checkout hardware, software and services with new models, new software releases and best practices from customer implementations. Come hear about the latest success stories with IBM's new CHEC software, new products and new creative ways to deploy self checkout solutions.
IBM
Shaping the Demands of the Smarter Consumer – a Round Table Discussion
Today's globally integrated world is creating complex challenges and huge opportunities for society as a whole, and nowhere is this more evident than in the retail industry. Consumers have radically altered their spending habits; many of them are switching from one primary retailer to another or shifting a significant portion of their purchases to secondary retailers in every retail segment. Yet a high percentage of them are still loyal to one retailer within a segment. We interviewed 30,000 consumers in the US, Canada, UK, Brazil, India and China to understand how advocacy has changed over the last three years, whether consumers are still shifting their spending and what they will demand from retailers in the future. Our research covers how consumers want to interact with retailers (i.e., the sort of devices and social networks they want to use), including how their preferences differ across generations and how the preferences of consumers in emerging markets vary.
Please join us in a round table discussion as we review IBM's Retail of Institute of Business Value results and conduct a round table on what technological or business process limitations retailers are having to address the demands of the smarter consumers.
SurePOS ACE: What is the REAL benefit of an ACE solution?
IBM
TCO and ROI: How IBM Helps Quantify the Business Value of Store-based Technology
Every dollar of IT investment faces increasing scrutiny from non-IT managers and C-level executives. A proper understanding of TCO and ROI for their store-based technologies help retailers make the best use of scarce capital and maximize long-term business value versus merely selecting the least-cost option.
IBM
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